Will I need to report the claim to my insurer if you are dealing with my claim?
No. Once you call Mitsubishi First we will notify your insurer of the accident and which Mitsubishi Approved Repair Centre your Mitsubishi is to be repaired at.
What do Mitsubishi customers pay for this service?
This is a FREE service to all Mitsubishi drivers – there’s no catch. We simply manage the claim on your behalf.
What information will you require from me in order to manage the claim?
When you call us you will not need to fill in a claim form as we will do this for you over the telephone. In the event that you are missing some details, we will investigate and make enquiries.
If I call Mitsubishi First will it increase my next insurance premium?
Definitely not, if you were not at fault for the accident; the other party's insurer pays for your claim. If the accident is your fault, any increase in your next premium should be no more than if the insurer's bodyshop did the repair, as we approve all repair costs with your insurer prior to proceeding.
I'm a Mitsubishi used vehicle owner – am I also entitled to use this service?
Yes. This service is available to all Mitsubishi drivers in the UK, regardless of the age of your vehicle, whether your vehicle is new or used, or has had a number of previous owners. It is also available to anyone who drives your Mitsubishi, providing they are insured.
Can you help for all accidents, even a small dent?
Yes. For any accident, no matter how big or small you should always call Mitsubishi First. We will arrange your Mitsubishi repairs with no hassle or inconvenience. Always notify the Police in the event of any personal injuries.