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Customer Service Advisor

Head Office

Watermoor Road, Cirencester, GL7 1LF

South West
25 + BH
£20,000.00 - £21,000.00


We are looking for a Customer Service Advisor to provide Excellent Service by responding to all internal and external customer enquiries in a timely and efficient manner. Ensuring a high level of customer confidence and satisfaction in the Mitsubishi product is achieved.

Main Responsibilities Include

  • To thoroughly investigate all customer (Dealer and Mitsubishi owner) enquiries and resolve them in a timely manner
  • To accurately record all customer contacts on a contact management system to ensure that up to date records are available for analysis
  • To establish and maintain contact with each retail outlet in the Mitsubishi organisation in the UK to ensure that Mitsubishi customers receive Excellent Service
  • To liaise with internal departments and external companies to resolve customer issues
  • To authorise goodwill payments where justified to ensure that customer needs are met in a timely manner. Liaising with the Customer Service Manager as appropriate to ensure goodwill is within authority levels
  • To authorise car hire support as appropriate endeavouring to maximise the recovery of costs incurred
  • To contribute to the departmental continuous improvement programme & Excellent Service Programme
  • To keep up to date with activities within the Mitsubishi organisation specifically and the Motor Trade in general – especially involvement with customer service
  • Maintain The Colt Car Company Limited image at all times through good business relationships with suppliers, dealers and the general public. As and when required to represent the Company at national and regional meetings, events, shows etc.

Essential Requirements for the Role

  • GCSE or equivalent in Maths and English
  • Conversant in Microsoft Office - Word, Excel, Power Point & Outlook
  • A good level of administration experience
  • Previous Customer Service role
  • Able to prioritise duties
  • Thorough attention to detail
  • ‘Can-do’ Attitude
  • Commitment to Excellent Service
  • Active listener
  • Team player
  • Good sense of humour

 Desirable Requirements for the Role

  • NVQ customer service or equivalent
  • Working knowledge of CCC Kerridge Systems
  • Previous Motor Industry dealership experience
  • Self confidence
  • Calm under pressure
  • Pension contributions
  • Childcare vouchers
  • Private healthcare
  • Discounted car purchase scheme
  • Cycle to Work scheme
  • Increased days holiday with length of service
  • Life insurance
  • Discounted vehicle lease scheme
  • Bonus scheme
  • Dining card & subsidized restaurant
  • Employee Assistance Programme

To apply please email us with your covering letter, full CV and completed application form downloadable from the downloads section below.

01285 647100
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