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Customer Service Advisor

Head Office

Watermoor Road, Cirencester, GL7 1LF

South West
Aftersales
Full-time & part-time
25 + BH
£20,000.00 - £21,500.00
01/01/2018

CUSTOMER SERVICE ADVISOR

Opportunity Overview

We are looking for a Customer Service Advisor to provide Excellent Service by responding to all internal and external customer enquiries in a timely and efficient manner. Ensuring a high level of customer confidence and satisfaction in the Mitsubishi product is achieved.

Main Responsibilities Include:

  • To thoroughly investigate all customer (Dealer and Mitsubishi owner) enquiries and resolve them in a timely manner
  • To accurately record all customer contacts on a contact management system to ensure that up to date records are available for analysis
  • To establish and maintain contact with each retail outlet in the Mitsubishi organisation in the UK to ensure that Mitsubishi customers receive Excellent Service
  • To liaise with internal departments and external companies to resolve customer issues
  • To authorise goodwill payments where justified to ensure that customer needs are met in a timely manner. Liaising with the Customer Services Manager as appropriate to ensure goodwill is within authority levels
  • To authorise car hire support as appropriate endeavouring to maximise the recovery of costs incurred
  • To contribute to the departmental continuous improvement and Excellent Service programmes
  • To keep up to date with activities within the Mitsubishi organisation specifically and the Motor Trade in general – especially involvement with customer service
  • To promote the interests of the Company
  • GCSE or equivalent in Maths and English

Essential Requirements for the Role:

  • GCSE or equivalent in Maths and English
  • Conversant in Microsoft Office - Word, Excel, Power Point.
  • A good level of administration experience
  • Previous Customer Service role
  • Able to prioritise duties
  • Thorough attention to detail
  • ‘Can-do’ Attitude
  • Commitment to Excellent Service
  • Active listener
  • Team player
  • Good sense of humour

Desirable Requirements for the Role:

  • Experience using a CRM system
  • NVQ customer service or equivalent
  • Working knowledge of CCC Kerridge Systems
  • Previous Motor Industry dealership experience
  • Self confidence
  • Calm under pressure
  • Pension contributions
  • Childcare vouchers
  • Private healthcare
  • Discounted car purchase scheme
  • Cycle to Work scheme
  • Increased days holiday with length of service
  • Life insurance
  • Discounted vehicle lease scheme
  • Bonus scheme
  • Dining card & subsidized restaurant
  • Employee Assistance Programme

To apply please email us with your covering letter, full CV and completed application form downloadable from the downloads section below.

Recruitment
01285 647100
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